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Cookie Policy

Last updated: May 23, 2025

Learn about how we use cookies to improve your experience on our website.

What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

  • Session Management: Keep you logged in during your visit
  • Security: Protect against cross-site request forgery (CSRF) attacks
  • Load Balancing: Distribute traffic across our servers
  • Form Data: Remember information you've entered in forms

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

  • Google Analytics: Track website usage, popular pages, and user journeys
  • Hotjar: Understand user behavior through heatmaps and session recordings
  • Performance Monitoring: Monitor site speed and identify technical issues

Marketing Cookies

These cookies help us deliver relevant advertisements and measure campaign effectiveness:

  • Facebook Pixel: Track conversions from Facebook advertisements
  • Google Ads: Measure advertising campaign performance
  • LinkedIn Insight: Track professional audience engagement
  • Retargeting: Show relevant ads on other websites you visit

Functional Cookies

These cookies enhance your experience by remembering your preferences:

  • Language Preferences: Remember your preferred language
  • Display Settings: Remember your display preferences
  • Form Pre-filling: Remember information for future form submissions
  • Chat Preferences: Remember your live chat settings

Third-Party Cookies

We may allow selected third parties to place cookies on our website:

  • Google Services: Analytics, advertising, and maps functionality
  • Social Media: Facebook, LinkedIn, and Twitter integration
  • Support Tools: Live chat and customer support platforms
  • CDN Providers: Content delivery and performance optimization

Cookie Duration

Cookies are set for different durations based on their purpose:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain for a specified period (typically 30 days to 2 years)
  • Analytics Cookies: Usually expire after 2 years
  • Marketing Cookies: Typically expire after 30-90 days

Managing Your Cookie Preferences

Browser Settings

You can manage cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and Site Permissions

Opt-Out Tools

You can opt out of specific tracking services:

  • Google Analytics: Google Analytics Opt-out Browser Add-on
  • Facebook: Facebook Ad Preferences
  • Network Advertising Initiative: NAI Opt-out Tool

Impact of Disabling Cookies

Disabling cookies may affect your experience:

  • Some website features may not function properly
  • You may need to re-enter information repeatedly
  • Personalized content and recommendations may not be available
  • We won't be able to remember your preferences

Mobile Apps and Cookies

Our mobile applications may use similar technologies:

  • App Analytics: Track app usage and performance
  • Crash Reporting: Identify and fix technical issues
  • Push Notifications: Send relevant updates and alerts
  • User Preferences: Remember your app settings

Updates to This Policy

We may update this cookie policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

Contact Us About Cookies

If you have questions about our use of cookies:

  • Privacy Team: [email protected]
  • Data Protection Officer: [email protected]
  • General Inquiries: [email protected]

Your Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your browser settings or contacting us directly.

This policy was last updated on the date shown at the top of this page.

Manage Cookie Preferences

Update your cookie preferences and control what data we collect.

Your Privacy Matters

We respect your privacy and only use cookies that enhance your experience.

Privacy Policy
Types of Cookies We Use
Essential
Required for site functionality
Analytics
Help us improve the site
Marketing
Personalized content
Preferences
Remember your settings
Questions About Cookies?

If you have questions about our use of cookies or need help managing your preferences, please contact us.

Privacy Team: [email protected]

Related Legal Documents

Privacy Policy
Terms of Service
Data Processing Agreement

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BENFEX

Complete ISP billing and management solutions designed to streamline account management, automate invoicing, and ensure secure payments. Our platform is trusted by ISPs to simplify billing processes, improve customer service, and deliver reliable, real-time data.

[email protected]
+254-113-544-842
Nairobi, Kenya
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