Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, contact us, or use our services. This may include:

• Personal Information: Name, email address, phone number, company name, job title
• Business Information: Company size, industry, billing requirements, technical specifications
• Communication Data: Messages, support tickets, demo requests, and other communications
• Usage Information: How you interact with our services, features used, and system logs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ISP billing services
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate about new features, services, and company news
• Monitor and analyze trends and usage patterns
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: Information may be transferred in connection with mergers, acquisitions, or asset sales
• Consent: We may share information with your consent or at your direction

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Employee training on data protection
• Compliance with industry standards (PCI DSS, SOC 2)

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Opt out of marketing communications

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Information

If you have questions about this privacy policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: BenFex Softwares Privacy Team, 123 Tech Street, Innovation District, San Francisco, CA 94105